Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. We hope Sprint’s action encourages other companies, recognizing failures by their bottom level customer service, to provide knowledgeable and proactive consumers with similar “hotlines to the ear of God.” - BEN POPKEN They also gave corrections for the contact information we posted (which had been cut and pasted from an internal Sprint database). Seeing as sticks weren’t working, they threw us a big ol’ carrot. Sprint has been after us for weeks to take down a contact list with phone numbers and email addresses for over 25 of their execs, including CEO Gary Forsee. We also showed the number to our Sprint insider and he confirmed that it would go directly to that queue.īut it didn’t come easy. We called it and a gal in executive customer service queue picked up.
We applaud Sprint for providing our readers with this number. When asked, succinctly state the factual basis of your complaint and how you would like to see it resolved. When you call, state that you are a Sprint customer and Consumerist reader and you would like their help in solving your problem. The guidelines for good complaining still apply. Sprint has set up a special phone number directly to the executive customer service queue just for Consumerist readers.Ģ) If you have a major problem with Sprintģ) After you have communicated with at least two different customer service reps and asked to be escalated to a supervisor at least once. Sprint customer service above and beyond phone numbers cellphones executive customer service There will be a number of COVID-19 notifications When you are finally prompted with options- Press 2 (assuming you do not want call in Spanish) You will reach a live Sprint Representative. Updated: 5.22.13 3:41 AM EDT By Ben Popken Bypass automated Sprint customer service and speak to a person live not annoying automated phone service: Call Sprint customer service, 1-86.
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